Underwriting Manager

Underwriting Manager

The James Allen Companies Inc
Published
August 8, 2018
Location
New Mexico, NM
Category
Job Type

Description

Underwriting Manager
Department: Underwriting
Reports to: Director of Underwriting
Position Summary: Responsible for functions performed by assigned underwriting teams. Determines workload, workflow, and
monitors department production. Assists the Director in managing staffing adequacy and attainment of service standards and
objectives. Conducts regular and systematic quality control audits to ensure consistency in application of applicable laws, rules,
Underwriting Guidelines and Department and Company Policies and Procedures.
Essential Functions:
• Manage workflow and monitor daily productivity, ensure proper controls and procedures are documented, maintained and
followed
• Maintains good public relations with agents, insureds, regulatory personnel, and company teams
• Assists in communicating underwriting philosophy to agency network
• Assists in the evaluation of the performance of risk classifications; identify positive and negative loss trends, and make
recommendations to the Director of Underwriting
• Ensures rule and regulation compliance impacting policy contracts and communicate to staff and affected departments
• Support and perpetuate the department’s emphasis on agency relations to meet sales objectives
• Manage staff, tracking performance for each staff member, through evaluation of individual production results
• Conducts regular and systematic quality control audits for each assigned staff member
• Hire, train, manage and evaluate staff. Actively participates in recruitment, training and development of support staff.
Monitors and evaluates performance of assigned personnel in accordance with company policies and procedures.
Job Qualifications:
Education:
Bachelor’s Degree from an accredited college or university; six years of directly related experience, preferably in workers’
compensation; or the equivalent combination of education and experience
Experience:
At least four years of workers’ compensation underwriting experience, with at least two years of management experience
preferred
Competencies:
• Knowledge of insurance practices and industry theory; mastery of technical skills related to accomplishment of job
• Excellent customer service skills
• Works well independently as well as a team player; ability to mentor others and teach best practices
• Ability to guide a team, and work with others to accomplish goals; ability to communicate and interact well with other
disciplines; engenders respect from team members
• Ability to read, interpret, and apply information from a variety of sources such as manuals, professional publications and
government regulations; including the ability to seek out such information and be a leader in disseminating information
• Works to prevent disputes before they happen; troubleshoots anticipated issues and implements solutions
• Produces reasonable, clear, and grammatically correct written documents
• Fully prepares for off-site meetings, hearings and presentations
• Appears and conducts oneself in a professional manner at off-site meetings, hearings, and presentations
• Demonstrates strong skills in reasoning and analysis
• Maintains the highest professional standards related to the job
• Good organizational, time management, prioritization, and multitasking skills required
• Demonstrates proficiency at preparing and analyzing statistical data; demonstrates ability to understand data and translate it
into directions for directly reporting staff
• Comprehensive mathematical and analytical skills
• Follows through on commitments; is reliable, conscientious and dependable
Acquired/Specific Skills:
• Strong personnel management and communication skills
• Good at analysis of trends and performance
• Shows good judgment and acts as a leader
• Ability to research and resolve difficult technical and or legal issues
• Ability to respond effectively to the most sensitive issues or complaints.
• Must be able to present information and respond to questions from managers, producers and customers
Values and Mission:
Adhere to values and mission by demonstrating Service Excellence, Trust, Ownership, One team and Boldness in thought and
action.
Positive Attitude:
Develop and maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with
clients, customers, co-workers and management.
Specialized Knowledge, Licenses, etc.:
Demonstrated proficiency in:
• MS Excel
• Windows
• MS Word
• MS PowerPoint
• E-mail program
• Keyboarding
• 10-Key
• CPCU, CIC or ARM preferred
• Additional certifications in areas of specialized work may be required

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