Property Claims Representative ll
Principle Duties and Responsibilities:
Under limited supervision, is accountable for the investigation and settlement of all classes of property claims as assigned by Claims Management. Exhibit strong abilities and organizational skills to work independently without constant support or guidance. Demonstrate capability to process large or complex claim settlements accurately and timely.
Responsible for the on-site investigation of property damage, thorough review of policy information and coverage details, proper setting of financial reserves, and accurate and timely settlement of claims. Produce claim files that accurately and thoroughly document loss details, interactions with involved parties, and claim outcomes in accordance to policies and procedures in place. Utilize strong interpersonal and communication skills in contacts with customers and local chapter personnel. Provide an exceptional customer experience to customers and third parties. Remain calm during stressful situations and conduct interactions with all involved parties in a professional manner.
With limited oversight, scope damage, create diagrams, secure damage photos, coordinate with vendors, prepare estimates, issue settlement payments, and create written correspondence in a timely manner. Utilize experience, judgement, and investigation techniques to arrive at fair and accurate claim decisions. Recognize possible fraudulent claims or losses caused by a responsible party and refer to appropriate department for further investigation.
Assist with training and mentoring of new Property Claims Representatives and provide feedback to management as needed.
Innovate and propose continuous improvement suggestions and support growth initiatives. Promote goodwill, positivity, and ethical conduct with agents and peers.
Complete administrative tasks such as expense and mileage reports for company vehicle. Maintain adequate expense control by adhering to company’s purchasing guidelines and departmental rules.
Perform other related duties as directed.
- Bachelor’s degree from an accredited college or university preferred.
- Three or more years of related property experience.
- All-Lines or Property & Casualty Adjuster License issued by the Texas Department of Insurance.
- Must possess a valid Texas Driver’s License and acceptable motor violation report.
- Must possess knowledge of computers and common business software, and be able to perform proficiently in claims management system and estimating platform.
- Proficient in handling all types of property damage claims.
- Must demonstrate ability to learn policy coverage, investigative techniques, claims guidelines, and legal principles.
- Ability to climb steep/high roofs, maneuver around in attics and crawl spaces, and endure strenuous physical activity in sometimes uncomfortable weather conditions.
- Must be willing to travel as needed.
- Must demonstrate good communication and listening skills, provide excellent customer service, use time effectively, and adapt easily to new work instructions.
- Must demonstrate good telephone and personal etiquette and professionalism.
Willingness and ability to assume greater responsibility through study, company-sponsored seminars and education services, and personal self-development efforts.