Claims Liaison

Job Title: Claims Liaison

Job Description:
We are seeking a proactive and detail-oriented Claims Liaison to join our dynamic team. In this role, you will act as a vital link between our clients and insurance carriers, ensuring a seamless claims process and delivering exceptional service.

Responsibilities:

• Report claims promptly and accurately to insurance carriers.
• Conduct timely follow-ups on claim statuses, including consistent communication via phone and email with insurance adjusters.
• Gather and document detailed claim information for specific accounts, ensuring accuracy and completeness.
• Guide insured clients through the claims process with empathy and clarity, serving as their primary point of contact.
• Maintain an organized log of follow-ups, ensuring all actions are properly tracked and documented.
• Leverage AMS360 software to streamline claims handling and enhance operational efficiency (experience with AMS360 is a plus).

Qualifications:

• Strong communication and interpersonal skills to effectively interact with clients, adjusters, and internal teams.
• Excellent organizational abilities with a keen attention to detail and a commitment to accuracy.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with AMS360 or similar agency management software is preferred.
• Previous experience in claims handling or a related insurance role is a plus but not required.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.