Claims Manager

General Summary

The Claims Manager ensures accurate and efficient property and casualty claims processing for municipal members in alignment with internal protocols and industry best practices. This role includes communication with members and stakeholders, as well as oversight of the claims staff.

Primary Responsibilities

In addition to managing an appropriate caseload of property and liability claims, the Claims Manager will:

• Recruit, hire, and train claims adjusting staff

• Lead, supervise, and provide professional guidance to the claims team

• Provide oversight on individual claims and ensure quality file handling

• Maintain and administer property and casualty claims protocols

• Develop and implement procedures to improve efficiency and service quality

• Conduct regular claim file reviews to ensure compliance with internal standards and industry best practices

• Monitor caseload distribution and oversee the use of contract adjusters

• Communicate with members, staff, and stakeholders to effectively manage claims

• Analyze claim data and prepare performance reports to track trends and staff effectiveness

• Recommend improvements to the risk management information system (RMIS) to enhance data quality and reporting

• Coordinate activities with independent claims auditors and implement recommendations

• Respond to member and claimant inquiries, including any escalated disputes or regulatory complaints

• Review and approve invoices and claim payments for accuracy

• Negotiate and settle claims within authority limits and escalate those above to the Administrator/CEO

• Represent KCAMP at mediations, arbitrations, and settlement conferences

• Deliver claim reviews to members and the Board of Trustees as needed

• Report gaps in member exposure data to the Underwriting Manager

• Perform other related duties as assigned

Analytical Requirements

• Continuous analysis of data and trends influencing organizational policies and operational improvements

Decision-Making & Initiative

• Exercises independent judgment within established guidelines

• Provides expert-level consultation on operational issues

• Develops new procedures and approaches as needed

Minimum Qualifications

• Minimum 5 years’ experience in commercial property, liability, and auto claims adjusting

• At least 2 years’ experience in a claims management or supervisory role

• Strong experience in estimate review and electronic claims file maintenance

• Bachelor’s Degree required; experience with public entities preferred

Licenses & Certifications

• Valid driver’s license and insurance

• Insurance/Claims designation a plus (e.g., AIC, CPCU, ARM)

Skills & Competencies

• Strong knowledge of property & casualty coverages, federal/state claims laws, and industry best practices

• Excellent supervisory, organizational, and time management skills

• Strong verbal, written, and presentation skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to analyze information for sound decision-making

Work Environment & Travel

• Office-based with up to 10% statewide travel, including overnight stays

• Prolonged sitting and occasional standing while conducting training

• Driving long distances to member sites

• Occasional stooping, kneeling, and crouching