Commercial Claims Advocate

Commercial Claims Advocate

The James Allen Companies Inc.

Commercial Claims Advocate

Job Description

Position is responsible for all aspects of client claims servicing and acts as a liaison between the insurance company and the agency Insurance client by advocating on their behalf during high level and challenging claim situations. Acts as a business partner to all company Group Associates.

Key Responsibilities

  • Responsible for coverage analysis, when claims are reported to ensure any potential problems are identified and communicated timely.
  • Deliver client services including education around claims and risk reduction with or without the producer.
  • Monitor a large and/or complex claims and provide updates as appropriate to clients and producers until claim is closed.
  • Responsible for handling all levels of correspondence.
  • Maintain existing electronic files, respond to telephone, email or fax inquiries from both clients and companies.
  • Educate business partners and clients in linking WC claims severity & frequency to cost.
  • Work as a team with other insurance service associates.
  • Follows agency workflows and procedures.
  • Utilizes agency management system.
  • Keeps current on carriers, product knowledge and trends in the marketplace.
  • Alert management of potential Errors & Omissions immediately upon discovery.

Required Experience

  • High school diploma or equivalent required.
  • Must have prior experience in commercial insurance client service or related field, as well as strong coverage knowledge.
  • Prefer Wisconsin Property and Casualty license.
  • Ability to stay abreast of emerging technology essential.
  • Ability to work in a fast-paced environment with ever-changing priorities.
  • PC proficiency in a windows environment required, including Word and Excel.
  • Proficiency in keyboarding.
  • Professional communication both verbally and written.
  • Familiarity with the Applied Agency System with Epic a plus.
  • Designation a plus – CPCU, RPLU, CIC, AAI, CISR or ACSR

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Job Location

Mount Pleasant, Wisconsin, United States

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