Field Property Claims Adjuster

The Field Property Claims Adjuster is responsible for handling a variety of property claims, including Personal, Farm, and Commercial lines. This role involves investigating, assessing, and resolving property claims efficiently. The Adjuster will meet and exceed customer service expectations, frequently communicating with policyholders until claim resolution.

Primary Responsibilities

• Exceed customer service expectations, including regular communication.
• Accurately interpret and apply policy language to claims.
• Assess property damage, additional living expenses, loss of income, and contents accurately.
• Establish accurate and timely reserves on claims.
• Prepare timely communications to insureds and agents, including Reservation of Rights and Denial letters.
• Apply depreciation accurately on claims.
• Investigate claims for potential fraud thoroughly.
• Pursue subrogation recovery as needed.
• Maintain accurate file notes, journal entries, photographs, and records.
• Arrange for salvage recovery as needed.
• Assign and oversee Independent Adjuster inspections on some claims.
• Properly use company equipment (computer, phone, vehicle, ladder, and potentially a drone).
• Participate in on-call rotation for after-hours emergency claims.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent insurance experience.
• Strong customer service focus.
• 2+ years of property claims handling experience.
• Expertise in writing structural property estimates.
• Familiarity with Xactimate or Symbility is a plus.
• Ability to climb and access roofs, basements, and crawlspaces.
• Valid Ohio driver’s license and good driving record (company car provided).
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office.
• High organizational, reasoning, and listening skills.
• Effective time management and ability to work independently.
• Multi-tasking and detail-oriented.
• Team-oriented, capable of building positive relationships.
• Strong written and verbal communication skills.
• Willingness to travel, work after hours, and participate in on-call rotation as needed.
• Reliable.