Inside Medicare Sales Manager

Inside Medicare Sales Manager

The James Allen Companies Inc.

Responsibilities will include:

  • Lead a team of 20+ agents at varying skill levels
  • Provide coaching & training to assist in exceeding future member expectations and building customer loyalty
  • Manage team to achieve goals on phone service levels, call quality, sales and appointment conversion rates
  • Conduct side-by-side observations, review calls for quality monitoring and regularly hold 1×1 feedback sessions
  • Analyze trends based on historical data to close performance gaps ensuring high sales conversion rate, and low disenrollment and cancellation rates
  • Partner with compliance team during agent audit to identify areas of improvement
  • Provides agents with individual performance metrics to help support their development
  • Make recommendations and/or take corrective action to manage team performance as appropriate
  • Effectively interview and recommend candidates for hire
  • Collaborate with cross-functional teams to help create a fast learning environment with a focus on member acquisition and retention
  • Advocate for your team by identifying training, tech and/or process related needs that will improve the member and/or employee experience
  • Create a transparent team culture where both positive and critical feedback is comfortably exchanged on a daily basis.

Attributes to success:

  • A strong desire to improve the health care experience: you love to serve and make a difference
  • A commitment to help continuously and constructively develop a team of direct reports
  • A deep team-orientation across the organization
  • An analytical mindset to see and create opportunities for improvement
  • Strong problem-solving skills and able to adapt to change in a fast-paced environment
  • Proven ability to close performance gaps
  • The ability to adjust your coaching and teaching style to different people Ability to think analytically and connect data trends to behaviors
  • Excellent communication and relationship building skills, especially in listening, trust-building, and de-escalation
  • Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex startup environment
  • Growth orientation: you seek and incorporate feedback and you see the potential in your teammates

Desired skills and experience:

  • Valid/current state health insurance license (or ability to acquire prior to start date)
  • At least 4 years of experience in Medicare sales
  • You’re a great leader and team player with a can-do attitude; you’re self- reflective
  • At least 2 years of team lead/supervisor experience
  • Strong analytical and Google/ Microsoft software skills
  • Ability and experience using data to improve agent performance
  • Ability to establish and maintain effective working relationships with all levels of internal and external employees, managers, clients and customers
  • Experience building and delivering performance management and corrective action plans for sales agent
  • Ability to build and deliver training content to sales agents Ability to coach and train remotely located agents during Annual Enrollment Period for Medicare
  • Ability to work in partnership with data science, engineering, marketing, telesales and field sales leaders to build and improve workflows, build new SOPs for telesales agents, and improve training programs for agents.
  • Dedication to high quality customer and client service delivery and integrity through proven client and customer relationship
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