Underwriting Manager- Work Comp

Job Title: Underwriting Manager
Department: Underwriting
Reports to: Director of Underwriting and Customer Service

Position Summary:
The Underwriting Manager ensures the appropriate application of risk appetite throughout the underwriting unit and serves as a technical and authority resource for department members. This role works closely with the Director of Underwriting to identify and implement underwriting programs that enhance business opportunities and customer service. The position is responsible for overseeing functions performed by assigned underwriting teams, managing workload and workflow, and monitoring department production. The Underwriting Manager also assists the Director in managing staff adequacy, achieving service standards, and supporting the development of both short- and long-term underwriting projects and strategic goals.

Essential Functions:

• Manage department workflow and monitor daily productivity to ensure proper controls and procedures are documented, maintained, and followed.
• Actively participate in the recruitment, training, and development of support staff.
• Manage staff, tracking individual performance through evaluation of production results and adherence to company policies.
• Conduct regular and systematic quality control audits for each assigned staff member.
• Provide authoritative guidance to line staff on complex accounts and issues.
• Participate in analyzing the book of business and mid-large account market, identifying opportunities for improvement and business development through innovative underwriting programs.
• Support the department’s emphasis on agency relations to meet sales objectives.
• Ensure compliance with rules and regulations impacting policy contracts, and communicate these standards to staff and other departments.
• Maintain good relationships with agents, insureds, regulatory personnel, and company teams.

Job Qualifications:
Education:
Bachelor’s degree from an accredited college/university in a business-related field.

Experience:
At least 7 years of Property and Casualty insurance underwriting experience, with at least 3 years in management.

Required Skills/Abilities:

• Knowledge of underwriting procedures and the policy life cycle.
• Proficiency in analyzing statistical data and identifying trends.
• Proven ability to build and maintain relationships with internal and external stakeholders.
• Ability to work independently, lead teams, and mentor staff.
• Ability to comprehend and apply guidelines, rules, and statutes from various manuals.
• Excellent oral and written communication skills.

Specialized Knowledge, Licenses, etc.:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• CPCU or AU designation preferred.

Values and Mission:
Adheres to company values and mission by demonstrating Service Excellence, Trust, Ownership, One Team, and Boldness in thought and action.

Positive Attitude:
Develops and maintains positive working relationships with team members, customers, co-workers, and management by demonstrating effective communication and collaboration.

Working Conditions:

• General office conditions with light physical demands.
• Adherence to all safety rules and regulations, including building security.
• Participation in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• Drug-free environment, with drug testing prior to employment and following work-related accidents.
• Exposure to VDT screens.