Claims Concierge

We are seeking a Senior Personal Insurance Claims Specialist skilled in handling valuable articles claims for high-value luxury goods. This role is a Team Lead position, and our candidate serves as a player-coach within our company’s claims division — combining technical, expert-level, and best practices claim handling with mentoring and process oversight.

You will manage end-to-end claims processing, drive continuous improvement of workflows, and ensure regulatory compliance across all 50 states. In addition, you will train and mentor claims staff while delivering the high-touch, white-glove service our clients expect. This position plays a key role in ensuring claims are managed efficiently, accurately, and in full compliance with both regulatory and internal standards.

How you contribute:

• Manage end-to-end claims processing for high-value and complex cases.

• Serve as a player-coach, providing guidance, mentoring, and training to claims staff.

• Drive continuous improvement of claims workflows and operational processes.

• Ensure regulatory compliance across all 50 states.

• Deliver high-touch, white-glove service to clients, maintaining the standards expected in the luxury segment.

• Oversee claim quality and accuracy, ensuring adherence to company policies and procedures.

Why you’ll kill it in the position:
You’re an ambitious individual who embraces the agile work atmosphere of a growth-oriented organization. Ultimate success will be measured by delivering on commitments, exceeding goals, and achieving both with integrity and respect for partners, customers and co-workers. Other attributes include:

• 5+ years of progressive claims experience, preferably in jewelry/personal lines insurance.

• Strong knowledge of claim processes, best practices, and quality assurance standards.

• Demonstrated ability to train and mentor claims teams; excellent communication and leadership skills.

• Prior exposure to jewelry/luxury goods claims or high-value homeowners insurance.

• Strong knowledge of insurance claims workflows, regulatory/compliance frameworks across multiple states.

• Familiarity with subrogation, fraud investigations, specialty salvage/recovery.

• Insurance Claims Certification(s) and state adjuster licensure, a plus.

• Comfort working in a fast-paced environment, managing multiple high-stakes claims in parallel.

• A professional demeanor appropriate for interacting with high-net-worth clients, brokers, jewelers, and external specialists.

• Exceptional communication, problem-solving, and organizational skills.

• Ability to manage multiple priorities while maintaining a customer-first mindset.

• Resolve more complex operational components within the claims process.

• Analytical mindset: Analyze current workflow and processes and identify areas for improvement.

• Proficiency in Google Suite or MS Office Applications.

• Salesforce experience would be a bonus.

What we’ll bring:

• Transparent and fun company culture

• Competitive salary

• Agile process, but not at the expense of proper planning

• Included Comprehensive benefits package including medical, life, vision, and a dental reimbursement plan

• Paid maternity or paternity leave

• Flexible PTO policy

• Reimbursement for Professional Development

• Remote employment

• Company offsites

• Challenging & rewarding work

You’ll be joining a company that is not like any other InsurTech, appealing to the changing buying habits of the modern consumer.