Director, Insurance Operations

Location: Daybreak, UT | Hybrid/Remote Considered

Reports to: President, with dotted line to CFO

Compensation: base plus discretionary bonus

Benefits: Health, dental, vision, 401k

About the Role

This is a hands-on insurance operations leadership role with a specialty P&C carrier. The company is looking for someone who can take ownership of the day-to-day operation of the carrier, including statutory filings, state licensing, regulatory correspondence, enterprise risk management documentation, board preparation, reinsurance administration, and coordination with outside advisors.

This is not a narrow compliance seat. The person in this role will have real responsibility for making sure the carrier runs properly from an operational, regulatory, and financial reporting standpoint. They will work closely with executive leadership, outside counsel, accountants, actuaries, AM Best consultants, and reinsurers.

The right candidate will be comfortable working in a smaller carrier environment where there is broad responsibility, limited bureaucracy, and a need for someone who can execute without needing a large team or heavy infrastructure.

Core Responsibilities

Carrier Operations

Manage state licensing, expansion activity, admission applications, DOI correspondence, custodial agreements, and multi-state regulatory filings.

Oversee the preparation and filing process for quarterly and annual statutory statements with the NAIC and state regulators, including gathering source data, coordinating with outside accountants, reviewing drafts, and ensuring all deadlines are met.

Maintain enterprise risk management documentation, including the risk register, risk owners, quarterly review process, risk appetite, and tolerance thresholds.

Support board and advisory board activity by preparing meeting materials, recording minutes, collecting conflict-of-interest statements, and coordinating schedules.

Manage compliance administration, including compliance software, regulatory correspondence, and examination support.

Handle routine reinsurance reporting, settlement activity, cession reporting, and related operational mechanics.

Serve as the day-to-day point of contact for regulatory counsel, AM Best consultants, independent actuaries, outside accountants, and other key advisors.

Broader Operational Support

Support operational projects across related business units, including vendor contract reviews, policy documentation, process improvements, and finance-related projects.

Help build stronger documentation, redundancy, and structure around finance, compliance, and regulatory processes.

Work closely with executive leadership on projects tied to carrier growth, regulatory readiness, and operational improvement.

Required Background

Direct statutory accounting experience with a P&C carrier, including preparation or review of NAIC annual and quarterly statements.

Hands-on state licensing and DOI filing experience, including admission applications, regulator inquiries, and tracking multi-state compliance requirements.

At least 5 years of experience working at or directly with a P&C insurance carrier or reinsurer.

Strong understanding of carrier operations, regulatory obligations, statutory reporting, and insurance compliance.

Strong written communication skills, with the ability to prepare memos, policies, regulatory responses, board materials, and formal documentation.

Agency or brokerage experience alone will not be a fit for this role.

Strongly Preferred Experience

Experience with enterprise risk management or compliance program administration, including maintaining a risk register, running compliance reviews, preparing ERM documentation, or supporting rating agency/regulatory reviews.

Reinsurance operations knowledge, including cession reporting, trust administration, assumed or ceded premium accounting, and settlement mechanics.

Background working in a small or specialty carrier environment where the role required broad ownership and hands-on execution.

Exposure to AM Best rating processes, analyst meetings, rating agency documentation, or work within a rated carrier environment.

CPA, CPCU, AINS, ARe, or similar insurance designation is helpful but not required.

Ideal Candidate Profile

The ideal candidate is a carrier-side insurance operations professional with strong statutory accounting, regulatory, compliance, licensing, and operational execution experience. This person understands how a P&C carrier functions behind the scenes and can confidently manage filings, coordinate advisors, respond to regulators, support board activity, and keep key operational processes moving.

They should be detail-oriented, highly organized, comfortable writing formal documentation, and capable of working independently in a smaller company environment. This role is best suited for someone who enjoys broad responsibility and wants to be deeply involved in the growth and operational maturity of a specialty insurance carrier.

Why This Role Is Attractive

This is a high-impact role where the person hired will directly influence the carrier’s regulatory readiness, statutory reporting quality, ERM documentation, operational structure, and rating agency preparedness.

The role offers exposure to executive leadership, AM Best-related work, statutory reporting, reinsurance operations, state expansion, and broader business operations. It is a strong opportunity for someone who wants to understand and help build the operating framework of a growing specialty P&C carrier.

As the carrier continues to grow, this role has the potential to become increasingly important to its admitted state expansion, premium growth, direct writing strategy, and dedicated carrier leadership structure.