Personal Lines Account Manager

Our clients do not just need policies. They need a trusted insurance partner who listens, guides, and delivers answers with confidence and care.

We are looking for the next generation of insurance professionals to join our team. This role is best suited for someone who enjoys helping clients, understands personal lines coverage, and takes pride in providing excellent service.

We prefer an in-office team member, but we are open to considering hybrid or remote arrangements for the right person.

Who You Are

Clients describe you as friendly, patient, and incredibly helpful. Coworkers describe you as reliable, knowledgeable, collaborative, supportive, and professional. Underwriters and marketing representatives know you by name and respect your work.

You show up on time, honor your commitments, and genuinely enjoy helping people understand their insurance. You are the kind of person clients ask for by name.

Daily Responsibilities

• Manage and service an assigned personal lines book of business

• Review, audit, and improve client insurance programs

• Process renewals, endorsements, policy changes, and coverage updates

• Assist with new personal lines policies as needed

• Document client interactions and maintain accurate account records

• Answer billing questions and take payments

• Issue certificates and communicate with mortgage companies

• Work collaboratively with producers, carriers, and internal team members

• Support teammates and help keep the office running smoothly

• Solve client problems with a calm, confident approach

Qualifications

• Active New Hampshire Property & Casualty License required

• Minimum of 2 years of insurance experience required

• Personal lines account management experience preferred

• AMS360 experience preferred

• Experience working with major insurance carriers preferred

• Strong knowledge of personal lines coverage, carrier guidelines, and the current insurance marketplace

• Strong customer service and communication skills

• Genuine concern for solving client problems

• Reliable, professional, and team-oriented approach

Benefits

• Health insurance

• Dental insurance

• Disability insurance

• Life insurance

• 401(k) with company match

• Paid vacation and holidays

• Paid time off

• CEU tuition reimbursement

• Bonus and commission opportunities

• Flexible schedule with some remote options

• Supportive team environment

• Continuous learning and professional development

Work Environment

This is a supportive, collaborative environment where employees are valued for their expertise, professionalism, and personality. The team works hard, supports one another, and enjoys what they do.

License/Certification

• New Hampshire Property & Casualty License required

Experience

• Insurance experience: 2 years required