Liability Claims Manager

Liability Claims Manager

Location: San Antonio, TX (Branch Office)
Work Arrangement: Hybrid (with business travel)

The James Allen Companies Inc. is partnering with BITCO Corporation, a leading provider of specialized insurance solutions, to identify a Liability Claims Manager for its San Antonio branch office. With a strong national presence and 11 branch offices across 10 states, BITCO delivers tailored insurance programs for specialized industries including construction, forest products, and oil and gas.

This role offers a hybrid schedule and includes required business travel to BITCO office locations and customer offices.

Position Summary

The Liability Claims Manager will lead the day-to-day operations of a branch-based claims team. This leader will oversee workflow distribution, coaching and development, quality control, and timely, accurate claim resolution. The role is hands-on and highly collaborative, ensuring consistent service standards, strong team performance, and compliance with company procedures and jurisdictional requirements.

Key Responsibilities

• Direct and supervise a claims team, ensuring high-quality, timely, and consistent claim handling.

• Review and evaluate contractual documents for risk transfer opportunities and exposures (including indemnity and additional insured considerations).

• Interpret policy terms, conditions, exclusions, and endorsements to address coverage and liability issues.

• Oversee reserving practices, ensuring reserves are accurate, timely, and reflective of potential exposure.

• Guide claim investigations by securing statements, records, and other key documentation.

• Ensure thorough documentation and reporting of claim handling activities.

• Support negotiation, settlement, and resolution strategy, including appropriate release and resolution documentation.

• Maintain knowledge of regulatory and jurisdictional requirements and ensure compliance across territories.

• Direct and manage independent adjusters and other third-party resources when utilized.

• Partner with Claims Management on staffing, performance management, evaluations, and salary administration for direct reports.

• Participate with Underwriting leadership in annual business planning, including objectives aligned with branch sales and profit goals.

• Provide ongoing training and development for the local claims team.

• Contribute input to branch budgeting processes as needed.

• Serve as a visible leader who promotes BITCO’s mission, values, and culture.

• Perform additional duties as assigned.

Qualifications

The ideal candidate will bring the following experience and strengths:

• 10+ years of claims experience including:

  • Commercial General Liability

  • Commercial Auto

  • Commercial Property / Inland Marine

  • Construction Defect and general casualty

  • Oil and gas claims

  • Multi-jurisdiction claim handling exposure

• Strong capability in complex coverage evaluation and direction.

• Proven expertise in claims administration, including loss analysis, reporting, reserving, compliance, laws, and procedures across multiple jurisdictions.

• Demonstrated success in claim settlement strategy and guiding staff on coverage communications, releases, and proof of loss statements.

• 5+ years of people leadership experience managing a claims team.

• Strong understanding of contractual indemnity and additional insured issues.

• Professional designations such as CPCU, AIC, or similar are preferred.

• Service-oriented, customer-focused approach supporting agents, policyholders, and internal partners.

• Strong written and verbal communication skills.

• Highly organized, deadline-driven, and able to manage competing priorities.

• Comfortable leveraging claims technology and overseeing team utilization of claims systems and standard office equipment.

Work Environment and Travel

• Must be legally authorized to work in the United States.

• Office-based environment with a hybrid schedule, as directed by management.

• Requires extended periods of sitting and computer use.

• Occasional lifting up to 15 pounds and routine mobility (bending, kneeling, reaching, walking).

• Must be able to perform effectively both in-person and virtually.

• Some overnight travel required.

Benefits Highlights

• Competitive salary and comprehensive benefits package

• Paid time off plus 12 paid holidays annually

• Medical, dental, and vision coverage

• Company-paid life insurance (2x annual earnings)

• Old Republic 401(k) Savings and Profit Sharing Plan

• Education and training opportunities

• Financial assistance for insurance designations

• Daily two-hour flexible start and end time for a 7.5-hour workday

• Employee Fitness Program