Communicating in business and doing it well starts literally and metaphorically by doing one thing—picking up the phone. A fair share of my day is taken up by making calls. Now, some of these are introductions, others are follow-ups with candidates, while some are simply updating clients on the status and progress of their search;…

Failing to encourage employee engagement might be the single most unfortunate misstep any business owner can take.   Not hiring free-thinking, brave and self-driven professionals would be a close second. Have you ever worked for a company, agency or firm where engagement seemed to be frowned upon, where leadership and management were practically feared? Was it…