Insurance professionals need to be a lot of things—experienced, detail-oriented, team players, patient, problem solvers…empathetic. Since policyholders are nearly always experiencing loss when filing a claim, the individual helping them must provide support beyond financial. And the numbers back this up: in fact, 91 percent of CEOs believe empathy in insurance has a positive effect…

The insurance industry is traditionally a reactive industry viewed as a necessary evil to most consumers. Consumers hope they never have to talk to their insurance company because it means they’re having a really bad day. In fact, 10 percent of consumers have never interacted with their insurance company because the only touchpoints insurers create…

As a business manager, you will have a point in your career when an employee delivers you their resignation letter. Watching an employee leave your company is hard, especially if they’re a good one.  Resignations are inevitable and there are a lot of ways to handle the situation: argue with them, express your relief, give…

Searching for a new career can feel like participating in the Gold Rush. You’re out in the wilderness with hundreds of other prospectors with the same objective. It can take weeks or months of hard work to find what you’re looking for. Then you find it—the vein of precious, glittering, yellowish rock. Your dreams have…

With a thunderous crack, a blinding light and a whiff of sulfur, it begins.  If your community is like ours, we’ve been celebrating Independence Day for a week or so already. Nightly fireworks shows put on by neighbors shake the air every evening as kids laugh, dazzled by the colored embers above them.  Despite the…

We are in the midst of an insurance talent shortage. In 2017, we gave you a glimpse of what was to come: high turnover due to an aging workforce and a lack of interest from younger generations. Over the last two years, we’ve been watching the situation play out and creating strategies to make sure…

As the economy continues to churn, and despite experiencing five of the 15 costliest global catastrophes in the past two years, the outlook for the Property and Casualty Insurance industry has remained positive. With this favorable outlook, many insurance professionals are finding themselves with multiple career advancement opportunities. This candidate-driven market, combined with the newest…

A successful insurance business needs a diverse group of people with diverse skills and talents. “Hard skills” are easily measured with proven success and practice, but many skills that make an active and successful team member are not so easy to define. Communication and critical thinking are increasingly important as more and more positions are…